Frequently Asked Questions

Everything you need to know about shopping with 5ktoys.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free of perfume, makeup, or signs of wear to qualify for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the materials used sustainably sourced?

At 5ktoys, we prioritize quality and ethics. Many of our collections utilize organic cotton and recycled polyester to ensure a lower environmental impact.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.